Returns Policy

Zen Alchemy Labs guarantees the quality of its products. Should you experience problems with our products (damaged in shipping, defects etc.), please do not hesitate to contact us and we will replace your product for free. If you would like a refund for your unopened order please email us at info@zenalchemylabs.com within 10 days of purchase. After receiving your returned goods, we will initiate a refund to your original method of payment. Shipping fees for returns are on the buyer, not the seller. A full refund including the original shipping cost will be refunded to the buyer in advance provided a tracking number has been given. There are no exceptions to this policy.


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